If you do not agree with these Terms, then please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our Platform.
Some of our Platform’s functionality may be used without revealing any personal information, though for features or services related to the Programs, personal information is required. If you do not use these specific features or services on the Platform, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes information such as the web pages that you have viewed.
In order to access certain features and benefits on our Platform, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include, but not be limited to information such as your name, email address, contact number (cellular and landline), educational qualification(s) and post-qualification or work experience among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Virtual Academy. Inaccurate information may affect your ability to use the Platform, the information you receive when using the Platform, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
2. INFORMATION COLLECTION
2.1 NON-PERSONAL INFORMATION
When you come to our Platform, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Platform were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs from which you linked to our Platform. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Platform. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
2.2 PERSONALLY IDENTIFIABLE INFORMATION
We collect Personally Identifiable Information that you provide to us when you sign-up for email updates or Programs, participate in our public forums, avail of our chat room services, send us email messages, and/or participate in online events or receive other services on or through our Platform. This information may include, among other things, your name, email address and contact number, educational qualification(s) and post qualification experience among other things.
Virtual Academy and its third-party service providers, may, for instance, collect certain information from you in conjunction with assignments, exams and other assessments related to the online course. For example, as part of an exam for a course, Virtual Academy (or its third party service providers) may collect certain information from you in order to verify or authenticate your identity or submissions made by you. (such as a signature for a test or assignment log, a photograph or recording of you (e.g., using a webcam) or information included on a photo identification card or document) Virtual Academy may also collect information from you or about your performance or accomplishments, such as quiz/exam scores, grades, project evaluations, teacher evaluations and other evaluations of your performance or accomplishments.
2.3 THIRD PARTY SERVICE PROVIDERS
We may receive Personally Identifiable Information when you access or log-in to a third-party site, e.g., Facebook, WhatsApp from our Platforms. This may include the text and/or images of your Personally Identifiable Information available from the third-party site. Please be aware that the information we obtain from such third-party Platforms is often dependent on their privacy policies and/or on your settings regarding what information you have consented to share with them.
We enter into contracts with third parties to serve ads on our behalf across the Internet and sometimes on this Platform. They may collect information about your visits to our Platform, and your interaction with our products and services. They may also use information about your visits to this Platform and to other websites so as to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share your personally identifiable information as part of this process. If such third parties sell or share the personally identifiable information as part of the process, Virtual Academy shall not be responsible.
2.4 INFORMATION WE RECEIVE FROM OTHER SOURCES
We may receive information about you if you use any of the other platforms we operate or the other services we provide. In this case we will inform you when we collect that data and that it may be shared internally and combined with data collected on the Platform. We are also working closely with third parties (for example, advertising networks, analytics providers, search information providers) and may receive information about you from such sources. We collect Non-Personally Identifiable information from the Platform visitors to track the total of number of visitors to the Platform in aggregate form and identify the type of Internet web browser (e.g., Internet Explorer®) and operating system (e.g., Windows®) used by the visitor. This information allows us to continuously improve our Platform and our services.
3. USE OF INFORMATION
We may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific Program related information and/or services you select, send you updates about the Programs or other Virtual Academy events, and send you email messages about Platform maintenance or updates, among other things.
We use the Personally Identifiable Information that we collect from you when you participate in a Program for managing and processing purposes, including but not limited to tracking attendance, progress and completion of a Program. As part of our management and processing of the Program, we will use certain Personally Identifiable Information to administer exams, projects, and other assessments for the Program. For example, as part of an exam, Virtual Academy may use certain information collected from you in order to verify your identity, or to monitor your performance during the exam to confirm that you are abiding by the applicable testing rules or requirements.
We may use your Personally Identifiable Information in order to provide such services to you and for quality control purposes, and we may also archive this information and/or use it for future communications with you. For example, Virtual Academy may make available to you services that allow you to communicate with Virtual Academy staff members and we may use your Personally Identifiable Information to provide these services to you. Moreover, in certain circumstances, we may share certain Personally Identifiable Information and materials with third parties including but not limited to service providers such as Facebook in order to provide you services that you have requested or services Virtual Academy provides in conjunction with the Programs. For example, Virtual Academy staff members may create groups on Facebook (or similar service providers) and make you a member of such a group. These groups may be used to provide services in conjunction with the Programs including but not limited to updates in relation to the Programs etc. Please be aware that the information disclosed on a third-party service providers platform will be dependent and subject to such third party’s privacy policies and/or on your settings regarding what information you have consented to share with them.
Virtual Academy and/or its associates shall have no liability in this regard whatsoever.
Our operations and maintenance contractors and other service providers may have limited access to your Personally Identifiable Information in the course of providing products or services to us.
To the extent any Personally Identifiable Information collected by us contains images of you, you grant Virtual Academy a limited, non-exclusive right to use, reproduce, distribute, prepare derivative works of or publicly display such images and/or your likeness.
Virtual Academy may share your Personally Identifiable Information with various government authorities in response to court orders, or other legal process; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personally Identifiable Information when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Virtual Academy, the Platform, our users, customers, or others; and in connection with our Terms and other agreements.
Virtual Academy may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business or assets of Virtual Academy to which your Personally Identifiable Information relates.
4. PUBLIC DISCLOSURE OF INFORMATION
Any Personally Identifiable Information voluntarily displayed by you on the Platform may be used by third parties for unsolicited purposes. Please note that Virtual Academy shall not be liable for such unsolicited use by third parties of your Personally Identifiable Information which has been voluntarily displayed by you.
5. AGGREGATED DATA
“Aggregated Data” means records which have been stripped of personally identifying information, and which have been manipulated or combined to provide generalized, anonymous information. Your identity and personal information are not available in Aggregated Data. We may combine your personal information on an anonymous basis with other information to generate Aggregated Data for internal and commercial use and for sharing with affiliates, subsidiaries and business partners for planning and marketing purposes.
6. PROTECTION OF INFORMATION
6.1 CONFIDENTIALITY AND SECURITY
Virtual Academy takes all reasonable precautions to protect your Personally Identifiable Information both online and offline, in order to avoid unauthorized breach. In addition, we participate in cooperative database services. These services help us to direct newsletters, mailings and other marketing initiatives to appropriate purchasers and website visitors. Names and mailing addresses may be shared between participating parties in the cooperative database services.
6.2 NOTIFICATION OF CHANGES
6.3 YOUR EMAIL ADDRESS & MOBILE NUMBER
We may store the email addresses/mobile numbers of those who communicate with us via email/mobile and add them to our mailing/SMS list when you sign up to receive special promotions and updates. By your electing to receive emails/SMS/calls from us, we would be able to send you exclusive information and special offers, which you may otherwise not learn about from our Platform. If you are a registered user and wish to change your preferences, or if you prefer to opt out by regular mail/SMS/calls, you may mail us at VirtualAcademy@whistlingwoods.net to notify us of your request. Once you have submitted your e-mail opt-out request you may assume that it has been successfully received and your request is being processed. Please allow us thirty business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
6.4 THIRD PARTY LINKS
Our Platform may contain links to other sites. The linked sites are not under the control of Virtual Academy. Please be aware that Virtual Academy is not responsible for the privacy practices of such other sites. Virtual Academy advises you to read the privacy policies of each and every web site that collects Personally Identifiable Information. If You decide to access any of the third-party sites linked to the Platform, you do so entirely at your own risk. Any links to any partner of the Platform should be the responsibility of the linking party, and Virtual Academy shall not be responsible for notifying of any change in the name or location of any information on the Platform.
- CHILDREN AND MINOR’S PRIVACY
Virtual Academy strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Platform is not intended for use by minors, Virtual Academy respects the privacy of minors who may inadvertently use the Platform and shall delete their information upon intimation.
- COOKIES & WEB BEACONS
Cookies are small pieces of information saved by your browser onto your computer/mobile. Cookies are used to record various aspects of your visit and assist Virtual Academy to provide you with uninterrupted service. Web beacons are small graphic files linked to our servers that allow us to track your use of our Platform and related functionalities.
- GRIEVANCE OFFICER
- UPDATING PERSONAL INFORMATION
You may update or modify your contact information and user preferences by emailing us at VirtualAcademy@whistlingwoods.net.
- SECURITY STATEMENT
Virtual Academy has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect. For example, we provide strong encryptions to store certain information and have stringent managerial checks and password change policies in place. The information we collect is stored with third party data centres which have a holistic security model with seven levels of security. Please note that the Company shall not be liable for any misuse or loss of information carried out by such third-party data centre. Furthermore, we also rely on your cell phones strong security model to ensure that there is no information or security leak, unless intentionally processed for authentication.
Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.
- ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this policy or Virtual Academy’s process for information collection, use and disclosure practices, feel free to contact us at the address VirtualAcademy@whistlingwoods.net . We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of your information. Except where required by law, Virtual Academy cannot ensure a response to questions or comments regarding topics unrelated to this policy or Virtual Academy’s privacy practices.
- MISCELLANEOUS PROVISIONS